To promote effective liaison with other services, e.g. wards, community hubs and externally e.g. GP practices, other hospitals, police with regard to clinical correspondence. Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner. Responsible for providing accurate, up to date, non clinical advice relating to queries into the unit. Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit off all concerned. Attend and contribute to departmental/team meetings. To exercise judgement and apply own skills and knowledge ensuring all transcriptions produced are of an excellent standard. Transcribing of clinical correspondence when required and within locally agreed timescales. Work flexibly to ensure the needs of the service are met at all times. Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required. Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays. Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes. Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority in conjunction with the needs of the service and line manager. Adapt a flexible attitude to meet the needs of the service, taking into consideration each areas unique specialty and subsequent requirements of such specialties. Where appropriate ordering and receipt of general office stationary and equipment. Mentoring new members of staff including temporary staff as and when required. General office duties including dealing with incoming and outgoing correspondence, filing, photocopying etc. When required, provide appropriate clinical information following requests from the Patient Information Systems in use. To use initiative, working autonomously within the remit of the role. Having overall view of the daily workload within the service, prioritising tasks where appropriate and ensuring excellent communication skills at all times. Work in collaboration with the team to identify changes to working practices. To adhere to the trusts rights based approach taking into account service user choice. To take responsibility for ensuring your own personal safety and that of the service user when using equipment To take reasonable care for the health and safety of yourself and any others that may be affected by own acts and omissions at work To ensure that you are familiar with the terms and conditions of your post. To participate in service development activities, as required. To maintain the dignity of service users at all times whilst dealing with aspects of personal care To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed To maintain service user confidentiality at all times both on and off duty. To maintain appropriate professional boundaries with service users at all times both on and off duty To ensure that work is conducted in accordance with the Trusts Equality and Diversity Strategy. In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned service need.