Description The Service & Team: The Statutory SEN Service sits within the Inclusion and SEND Service which provides a wide range of support to families in Cornwall. Casework officers are key members of Cornwall’s Statutory SEN Service. This team of people coordinate key processes for children and young people with complex special educational needs. This includes education, health and care (EHC) needs assessments, as well as reviewing the progress of children and young people with EHC plans. There are over 5000 children and young people from 0-25 years of age in Cornwall who have EHC plans. The Role: Casework officers undertake extensive liaison with families of children and young people as well as with a wide range of education, social care, and health professionals. There is a mixture of home-based work with some time spent in an office and meetings in person and via remote computer links e.g. with families, schools and colleges. The purpose of the role is to ensure that the children and young people with the most complex special educational needs are well supported to have the best possible life outcomes through effective assessment of their needs and active administration of their EHC plans. This role is varied and busy, no two days are ever the same and full support and training is provided to our new members of staff. This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check. Working Pattern: We currently have full time positions available within our team. This is a full time hybrid role which involves a combination of working at New County Hall in Truro, and if you choose, some home working. The working hours are between 8.45 and 17.15, Monday to Friday. What you’ll need to succeed: We would love to hear from you if: You want to make a difference for children and families in Cornwall. You are a ‘people person’ who also understands the importance of legislation and processes and is happy using computer systems. You can lead in meetings and mediate to reach a way forward. You are a skilled communicator both in speaking and writing. You are a resilient person and when faced with challenge you continue to be able to work with a variety of individuals in a productive way. You are an organised person with attention to detail and can record accurately. You are able to work with a range of professionals including schools, health and social care colleagues. You are flexible and can respond to changing demands. Please read the role profile for the full details of this role attached below in this advert Additional Information: Please note, we are unable to offer sponsorship for this role The full role profile is attached here For more information or an informal chat about the role please contact Martyn Zahan on martyn.zahancornwall.gov.uk Application Process Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process. Please note that applications cannot be edited after they have been submitted, please contact careerscornwall.gov.uk if you have any queries or require assistance with your application.