Job Description
The position - We are looking for a Field Service Engineer to embark on a rewarding journey with us at Mpac, where your passion for quality and teamwork will thrive.
Team Mission - Our mission is to create automation ecosystems that enhance the manufacturing world to adapt and grow, effectively and efficiently. We pride ourselves on our exceptional service; our Integrity & Drive make us stand out from the crowd. Our COLLABORATIVE approach fosters an environment of growth & INNOVATION, built upon a solid foundation of industry-leading standards, alongside a diverse team and their EXPERTISE.
As a Field Service Engineer, you will be supporting the end-user through planned and preventative maintenance contracts, on-site training, continuous improvements, and full machine analysis improving high-level productivity within the pharmaceutical, healthcare, medical device, clean energy, and FMCG sectors.
Core Functions
* Provide full line technical support
* Carry out maintenance, repairs, and diagnostic activities
* Provide proactive solutions for improved productivity
* Ensure health, safety, and welfare is a priority at all times
* Electrical & Mechanical fault finding
* Attend training when necessary
* Liaise with the service team leader and service support engineer on all issues and work progress
* Comply with and monitor health and safety requirements to eliminate or reduce risks
Core Deliverables
* Provide support in-house by responding to issues over the phone, email, or online while maintaining a detailed report of the requests and processes
* Carry out in-depth maintenance processes on time with a 'right first time' culture
* Promote after-sales services and identify areas of work using technical awareness on site
* Provide detailed written reports of all activities to the service team leader
* Adhere to work health & safety at all times
* Maintain high-level customer satisfaction
* Ability to travel worldwide at short notice (UK passport and driving licence are required)
Knowledge & Experience
* A sound maintenance knowledge within an automation environment
* Proven experience of working in a precision machine manufacturing environment
* Proven experience of faultfinding with mechanical machinery
* Experience with single phase, three phase, and DC circuits
* Sound understanding of electrical & mechanical components
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