Digital Transformation Technical Coach Attractive Salary & Benefits 36.5 Hour week (Hybrid)Required On-Site on a weekly basis Newtownabbey Who are we? At Henderson Group, we are proud to be Northern Irelands leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well. A look into the role Henderson Wholesale is a leading Wholesaler in Northern Ireland and supplies goods to over 450 stores across various brands such as SPAR, EUROSPAR and VIVO. We source from local farmers, growers and producers and are proud to contribute to our local economy and environment. We achieved Gold accreditation against the Investors in People standard framework in 2023 in recognition of people management excellence and our commitment to investment in people. The Purpose of the role: This important role within the Group Business Transformation Team focuses on improving processes across the Henderson Group by introducing digital tools. Working closely with key users, the role will help develop and implement modern, efficient solutions that boost productivity and ensure accurate data is collected from the start. Working as Digital Transformation Technical Coach you will: Strong knowledge of Productivity toolkit Technical expertise in digital tools such as Microsoft Power Platform, Dataverse & RPA Proactively monitor evolving tools for new and relevant features and promote adoption Act as subject expert for Digital super user community Drive safe adoption of self service Knowledgeable escalation contacts for problem solving Conduct peer reviews for self-service apps & automations Utilise external partners, forums & webinars to learn functionality Assist with innovative prototype projects that can drive business value Promote & coach technical best practice for Digital Transformation Actively contribute to the development and refinement of best practices and standards within the low-code Centre of Excellence Continually push the boundaries to adopt modern effective techniques Deliver training & coaching on approved digital tools to Super Users Strongly promote consistently professional standards Work closely with Pro-coders & understand key principles Drive productivity through Transformation Continuously promote best practice through recommendations for effective ways of working Coach & Support the business in the transition to digitally enhanced processes and a data driven culture Continuously seek out & promote digital advancements to benefit the ever-changing business needs Blend automation tools together to achieve complex end to end process hyper automation Business Process Change & Project delivery Assist with Root Cause analysis and requirements definition to produce requirements specification Assist users to assess functional requirements against technology & data solutions Assist with and encourage the development and execution of test scripts for UAT Work as part of a project team as a low coder in a hybrid development approach Skills for Success Joining us as Digital Transformation Technical Coach the minimum criteria youll need is: Previous experience delivering successful business change and process improvement initiatives. Experience applying Microsoft 365 & Power Platform in a business environment Ability to develop effective relationships internally at a variety of levels and work closely with commercial departments Strong analytical and problem-solving skills Ability to train Business stakeholders on self service technologies Full UK/EU Driving License with access to your own car The Attributes youll need include: Proven ability to teach, mentor, and share knowledge effectively, empowering others to grow and succeed Passionate and imaginative in rethinking and digitising everyday work tasks Exceptional interpersonal and communication skills, with the ability to engage and influence at all levels Highly creative problem-solver with a track record of innovative thinking Attentive and thoughtful listener, able to understand and respond to diverse needs Strong organisational and planning capabilities, with a focus on delivering results and meeting deadlines It is Desirable if you have: A third-level qualification in IT, Business, Business Analysis, or in a related field. Experience working to an agile methodology. Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by. Ambition We always strive to be better. We seek new challenges and look for ways to do things better. Customer First We provide exceptional service. We put customers at the heart of everything and support our communities. Teamwork We succeed together. We help colleagues to succeed, and we share our knowledge and skills. Integrity We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity. The Reward The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more. This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available. If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClellandwould be happy to have a confidential chat with you about the role on offer Applicants should note that we reserve the right to apply the desirable criteria if required at shortlisting stage Completed applications must be submitted online by midnight Sunday 27th April 2025. Please be aware this application stage may close earlier than the stated deadline due to high applicant interest We are an equal opportunities employer. Skills: digital transformation ms office packages analytical skills applications