Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else. Reference 2024-5121 Hotel The Dorchester Division & Department Rooms - Housekeeping Job Title Housekeeping Supervisor Contract Type Permanent Status Full time Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Housekeeping Supervisor you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll get As a Housekeeping Supervisor at The Dorchester, here are just some of the great benefits you will receive: Fantastic Employee bonus scheme and Excellent Service charge Complimentary stays including breakfast across the Dorchester Collection Hotels 50% F&B discount at selected bars and restaurants within the Dorchester Collection Vibrant Social events that bring employees together including Summer party and Winter ball Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others. £ 1000 bonus when you recommend a friend Access to immediate well being advice, because We Care about our employees What you'll do You'll love what you do and take pride in delighting our guests: You will be responsible for checking, coaching, and communicating clearly with the housekeeping team. He/she will be aware of our guests' needs, intuitive, flexible during their day and with a keen eye for detail. All to ensure our guests receives nothing but the best experience. Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Housekeeping Supervisor. The items shared are the essence of a day in the life of a Housekeeping Supervisor, but we'll make sure you are provided with specifics on how we care for our hotel. What you'll bring Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language. We celebrate diversity and are committed to creating an inclusive environment for all emloyees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UKdorchestercollection.com so that we can discuss how we can support you through this process Job Location United Kingdom Location 53 Park Lane, Mayfair W1K 1QA London Candidate criteria Required languages English (Fluent)