Job Description Due to continued growth, our Desborough site are now recruiting for a Customer Service Administrator to join their friendly team on a 12 month fixed term contract. Salary: £27,000 per annum. Working hours: Monday-Friday, 9am-5pm. As a Customer Service Administrator, it is your responsibility to support the day to day administration of the Customer Services operation. You will offer outstanding contract support and customer service in a fast-paced friendly environment and provide a continuous professional and dedicated service. Key Duties of a Customer Service Administrator include: Resolving various customer service queries and requests in a timely manner. Creating daily, weekly and monthly service and export reports. Chasing orders and resolving delivery issues. Checking daily order audits and ensuring accurate information. Planning parcel traffic orders and necessary communications. Planning and communicating export order collections with hauliers. Managing special delivery orders and cost control. Using and updating the customer web-based order confirmation systems and ensuring full compliance. Creating monthly KPI packs for review meetings. Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Central Customer Service & Client Support Colleagues). Maintaining client SAP stock system accuracy.