JOB TITLE: 2nd Line IT Support
SALARY: £26,000 - £28,000 per annum
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
LOCATION: Nottingham – Hybrid after training
Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Support Engineer but dealing with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you!
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
We are currently looking for a 2nd Line Support Analyst to come and join us at our site in Nottingham. You will be the first point of contact for customers with IT related issues and receive these through our ticket system, calls or emails.
JOB SPECIFICATION: 2nd Line ...