Duties and Responsibilities: • Liaise with staff to determine the range of goods or services to be provided and sold • Produce reports and recommendations based on sale strategies. • Oversee customer accounts. • Deal and assist with the recruitment of new employees. • Handle customer complaints appropriately. • Ensure products are up to date. We are looking to recruit three Business Support Officer/Manager to join the Quality Assurance & Safeguarding Business Support Team, Children and Young People's Services. The successful post holder will be required to support the Quality Assurance & Safeguarding Unit providing high quality business support to Independent Reviewing Officers & Child Protection Chairs in the delivery of statutory responsibilities. You will be responsible for the end to end administration of arranging statutory Child Protection Conferences & Looked After Children Reviews. This will involve liaising with social workers, team managers and Independent Reviewing Officers via verbal and electronic correspondence, collating paperwork and agendas. You will be required to complete detailed minute taking and record decision making on electronic systems. You will be a dynamic person with a positive ethos and a commitment to supporting children and young people. You will work well in a team and under your own initiative with the ability to prioritise a busy workload. The Role will be for 35 hours per week Monday to Friday. Applicants need the following: 5 GCSE’s/NVQ Level 3 in administration or equivalent. Experience of taking accurate minutes or experience of detailed report writing Experience of producing data and financial reports for analysis Experience of arranging a variety of meetings, preparing agendas, arranging venues, circulation of pre agenda items, distribution of minutes and outcomes from meetings The ability to produce quality work within highly pressurised and time restricted situation Good organisational skills and ability to use own initiative and prioritise own workload Excellent verbal and written communication and interpersonal skills The following skills and experience are relevant to the role. • Good communication skills. • Previous experience is desirable. • Compassionate.