Contents Location About the job Benefits Things you need to know Apply and further information Location Darlington About the job Job summary Is it time you unlocked your potential? Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services. Job description Our Student Finance Officers are responsible for assisting our customers in their journey by resolving their requests and case manage their applications whilst learning new skills as your career progresses within SLC. This will include assessing and processing student finance applications to establish our customers' eligibility and entitlement to financial support across a wide range of SLC products. This will be done whilst providing excellent customer service by answering customer queries through our various channels including inbound and outbound calls, email, webchat and letter. The position will commence within the Contact Centre and your development path will depend on our customer service demand meaning you may work within other areas as and when required Person specification Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment. A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification. Excellent IT skills, with significant experience working with MS Office, email and multiple software platforms. A passion for customer service with the ability to understand customers needs and a desire to deliver high standards. The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner. The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter. A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role. Benefits Alongside your salary of £24,250, Student Loans Company contributes £7,025 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home. You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes : 28 days annual leave plus 7 public holidays Option to buy/sell annual leave Flexi-time and flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including maternity, paternity and adoption Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme Things you need to know Selection process details please apply via the link below Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Talent Acquisition Team Email : ask_recruitmentslc.co.uk Recruitment team Email : ask_recruitmentslc.co.uk Further information If you feel your application has not been treated in accordance with the Civil Service Commissions Recruitment Principles and you wish to make a complaint, you should contact Nicola_Reidslc.co.uk in the first instance. Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail