We’re NFP, an Aon Company, and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to provide administration, progression and advocacy on our clients claims.
We are recruiting for a Claims Handler to provide administration, progression and advocacy on our clients claims. This will include providing advice to clients on policy coverage, supporting the overall claims process, issuing and administering claims notifications, negotiating settlement and managing claims from end to end with insurers and appointed representatives. You will be required to provide technical claims advice and claims experience reporting support to the Servicing/Sales Account Executives and other key stakeholders.
Overview of duties
* Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
* Manage client’s claims including advice on cover and indemnity.
* Manage the First Notification of Loss process fast and efficiently to mitigate losses and reduce potential leakage.
* Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives.
* Liaise with Insurers, Loss Adjusters and other third parties.
* Provide technical and administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process.
* Undertake other duties as assigned which are commensurate with the role.
* Deal with claims on behalf of carriers on a delegated authority basis where agreements are in place.
* Support leadership team on the implementation of best practice, process review and continuous improvement projects.
Person specification
Knowledge, skills and abilities:
* High level of interpersonal skills – ability to build successful, mutually beneficial business relationships at all levels.
* Communication skills – able to communicate with internal and external stakeholders at all levels face to face, over the telephone and in writing.
* Planning, organisational and time management skills.
* Computer literate and thorough understanding of Company software.
* Good IT skills in particular Microsoft Word/Excel/Outlook/SharePoint.
* Comply with relevant FCA rules at all times.
Education / and or Experience
* Experience of handling Property, Casualty and Motor claims.
* Experience of working in a Commercial Insurance setting.
* Knowledge of FCA regulatory requirements.
* Excellent attention to detail and ability to prioritise workload.
* Minimum of 2 years’ experience in managing commercial general insurance claims.
Key information:
If this sounds like something you are interested in please apply, or contact Lucy Reed for further information.
Apply Now or Contact Us for More Information!
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