The hours will include a weekday and Saturday shift and any overnight shifts as required to cover full time Manager. This is normally once or twice a month. Approx 10 hours per week in reception, however more hours can be made up by doing some housekeeping shifts so can offer approx 20 hours per week then overnight shifts are additional.
Duties include
1. To ensure the reception is running effectively so as to ensure quality customer service to the highest standard is reflected to all clients and guests within the motel.
2. To ensure the interaction with guests creates a positive, professional image which reflects the highest standards of the ILT Trust and the positioning of the motel.
3. To liaise together with the Manager to ensure all required information is efficiently distributed to enhance the smooth running of all departments within the motel.
4. Functional to the day to day running of the reception using systems established including supervised duties as and when required.
5. Reception and checking guests in and out of the motel.
6. Daily accounting procedures including reconciliations as required for accounting and auditing purposes.
7. Undertake correct telephone answering procedures efficiently and politely and the correct recording of messages.
8. Advance reservations for accommodation bookings.
9. Systems required for accounting, cash and credit handling, debtors ledger etc.
10. Check out operations and guest departure.
11. Bankings, debtors reconciliations, checking and balancing of floats.
12. General office and reception clerical tasks.
Skills & Experience
Excellent customer service is a must, the ability to problem solve any issues and previous accommodation or administration experience will be preferred.
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