We have a fantastic opportunity for a Business Support Officer at Tameside Council, this is a full-time temporary role for the next 2 – 3 months with the possibility of extension. What is the role? Tameside Council are looking for a Business Support Officer to work within the temporary accommodation team in supporting households placed into emergency accommodation to find alternative accommodation. What are your responsibilities? ·To provide a wide range of clerical support to the team ·You will be providing administrative support to a number of households across the borough providing a holistic and wrap around support model to ensure a timely move on into sustainable accommodation. ·You will be part of a very busy and fast paced service providing the statutory homelessness function. To be fully conversant with the Community Safety and Homelessness Systems i.e Locata, Uniform, Independent Living etc. Input / Extract and maintain information General enquiries Ensure accurate and complete data for the service area. Provision of an appropriate and courteous response to all forms of enquiries, taking message and making telephone calls etc as appropriate. Provision of a reception service to all callers offering relevant advice / support as necessary. To provide a photocopying, filing and word processing service to the team. Developing and maintaining effective admin systems and ensuring that all computerised and manual systems are updated and maintained to the appropriate standard. To provide cover as and when required to support the needs of the service. To be aware of and adhere to departmental financial procedures in relation to: Petty Cash/ credit card, Agresso ordering, receipt and payment of goods. Arrange, administer and attend meetings as required We are looking for a highly motivated individual to join a very busy front line housing advice service. The main focus of these roles will be the first point of contact for customers both in person at the team’s reception area as well as online contacts and referrals. Previous experience of working with housing or homelessness would be an advantage as conducting triage calls is part of this role. The ability to work well under pressure as well as fabulous administration skills are essential What skills do you Need? Must have recent experience of working as a Business Support Officer / Administrator, ideally for the local authority or housing association Strong IT Skills, as you will be using Microsoft office, and internal council IT systems. Excellent people skills, as you will be speaking to the public, other members of staff and managers. You will be required to cover reception for 2.5 days a week, out of the 5 days. Next Steps: To receive a full job description please apply below or email your CV to