Main area: Previous Call handler - administrator
Grade: NHS AfC: Band 3
Contract: Permanent, 37.5 HRS per week. Full-Time. Hybrid Working work base/agile working.
Hours: Full time - 37.5 hours per week (Monday-Friday (09:00-17:00))
Job ref: 395-EC776-24
Site: Rowan House
Town: Colchester
Salary: £24,071 - £25,674 pa pro rata
Salary period: Yearly
Closing: 02/10/2024 23:59
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award-winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients.
Job overview
An exciting opportunity has arisen for a full-time administrator to join our Adult Single Point of Access Team (SPA). We are seeking a highly motivated and flexible administrator to work within the SPA team.
The post holder will be required to provide comprehensive and confidential administrative support to the locality/department to ensure the smooth running of the area.
In this role, you would be expected to take meeting minutes and come into contact with service users via telephone. You would be expected to develop other skills where appropriate to meet the developing needs of the team and its leadership. Additionally, you will need to maintain good working relationships with all members of the team, other teams, and departments within the trust and outside bodies.
This role is a hybrid role, where you will work both remotely and regularly in our Colchester based office.
Main duties of the job
Maintain efficient systems for client records.
The SPA Call Handler Administrator will be a member of a team working in a pressurised environment, which could involve dealing with difficult conversations from a variety of sources.
Working for our organisation
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID-19 for our patients, our staff, and their families.
Detailed job description and main responsibilities
The post holder will consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.
The post holder will process telephone and email referrals and refer to the appropriate service.
Keep up to date with knowledge and skills in line with STEPS system.
Person specification
Qualifications
* ICT Qualification
Experience
* Previous experience Customer or Patient Facing Experience
* Previous NHS experience
Experience and Skill
* Able to use Word, Excel and Outlook.
* Customer or Patient interaction experience.
* Health or Social Care Admin Experience
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part-time hours, or another flexible pattern.
Equal opportunities employer
We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.
We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities.
Correspondence with us
You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.
In the event of a high number of responses to any advert, NELFT reserves the right to close the vacancy early. If you do not hear from us within three weeks of the closing date then please assume you have not been successful on this occasion.
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