Our healthcare client is recruiting for a skilled IT Support Engineer on a permanent basis to join their service desk in Bromley on a permanent basis. This role operates on a Monday to Friday in office basis with very occasional site visits to the South East. General duties include: Cultivating strong relationships with customers to gather detailed information and provide tailored solutions Using advanced diagnostic tools to troubleshoot and resolve complex problems. Providing technical support to end-users, both remotely and in person Prioritising and scheduling advanced technical issues, escalating to management when necessary Leading hardware installation and configuration To qualify: Experience with Windows 10/11, Microsoft 365 (Exchange, SharePoint, Teams, OneDrive). Active Directory, Group Policy, and basic PowerShell scripting knowledge Basic understanding of network troubleshooting (DNS, DHCP, VPN, LAN, WAN, Wi-Fi) Hands-on experience with ticketing systems (FreshService, Zendesk, or similar). 1-2 years experience within IT Support Full drivers' license (own car is not required) Please feel free to apply if you meet the criteria.