Infrastructure Manager - Standalone IT Function - Mon to Fri in HQ (Thame)We are currently seeking a highly motivated and experienced, hands-on Infrastructure Manager to join our client's dynamic head office team in their Thame HQ. The successful candidate will really be able to make their mark, acting in a standalone capacity with responsibility for owning the provision of on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently.Responsibilities:* Responding to 1st - 3rd Line technical support queries raised by users via phone, email and in person.* Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.* Resolving complex issues related to servers, databases, and (bespoke) applications.* Identifying and resolving problems related to infrastructure, network connectivity and IT security.* Maintaining accurate documentation of support requests and solutions.Essential Requirements:* Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.* Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.* Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.* Excellent telephone manner and polished client facing experience.* A Microsoft certification such as an MCSE...