The must haves for this role: 1. At least 1 years experience in an IT/Application Support or Technical Customer Service role. 2. Excellent communication skills. Able to convey technical issues to a non-technical audience. 3. Ability to work under pressure and to deadlines and deliver objectives. 4. Ability to work effectively as part of a team and on your own to achieve service KPIs. For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about any questions you may have. Please dont hesitate to call: David Rowe on 0776 876 3270 or email: david.rowe@berkshire.nhs.uk wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Please note: Due to the salary requirements for visa applications, we are NOT able to provide sponsorship for this role.