Customer Service Manager | United Kingdom | req123811 We are looking for a Customer Service Manager to strengthen our team YOUR ROLE Your role will be to maintain and enhance customer services by ensuring procedures are followed and systems used correctly. You will be responsible to ensure best in class Customer Service through both dedicated Logistics Specialists and logistics specialist teams. YOUR RESPONSIBILITIES Assisting in managing the Aviation team (Dedicated Logistics Specialists) Review holiday & sickness cover, requesting management overtime approval where needed and staff appraisals Implement any new systems. Ensure ISO procedures are followed. Assist with new staff onboarding / training. Monitor problem jobs, ensure supervisor / lead maintain customer updates. Develop and maintain training material for best Customer Service and ensure standards on all shifts Develop and maintain relationships with clients as well as providing them with quotes for all services we offer. Ensure compliance with company policies and procedures. Work closely with Sales to ensure smooth customer onboarding. YOUR SKILLS AND EXPERIENCES Supervisory experience ensuring ability to enact all tasks / responsibilities listed above. Be able to work in a fast paced and demanding environment with the ability to work accurately and within strict timescales. Understanding of the Aviation industry and delivering Time Critical shipments using all available services. Demonstrate ability to communicate information and develop individuals to improve their knowledge and skill set. GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT Dijana Mihic 49 (0)304036371605 ADZN1_UKTJ