Description In a nutshell As Driver Training Lead you’ll be responsible for delivering technical and service-based training to our driver colleagues, so we always deliver safely to our customers and provide brilliant service at the doorstep. You’ll be ADI accredited to ensure you are fully skilled to provide technical training, risk assessments and coaching for our Driver teams. A key part of your role will be to balance the safety of our colleagues with operational and legal processes whilst also promoting great industry leading service for our Groceries Online or Fast Track Delivery customers. You’ll be field based covering an area of stores. What you need to do Coaching and welcoming new driving colleagues to the business : Act as a key point of contact to welcome new colleagues to the driving role to ensure they are comfortable and informed. Deliver risk assessments and coaching to colleagues of varying experience, standards and skill sets to ensure all new drivers are capable Run an on-the-road or remote driving evaluation of all new drivers assessing their driving skill, depending on the original risk assessment Run ‘shunter’ training courses for colleagues who only need to move vehicles around the yard/store not on the road Workings days are 5 out of 7 with occasional weekend working Coach colleagues on any improvements required to lower any safety or legal risks Culminating in an overall assessment of their on-going risk, what further coaching is necessary and recommendations for suitability to the role Championing and coaching great customer experience : Plan and deliver service training in a classroom/workshop environment as part of new driver induction, as required Spot ‘poor’ practice and respond to store/customer feedback and invite existing drivers colleagues to either a workshop or in a 1to1 environment Analysis and management of driver’s post-collision : Plan and provide post-collision training to colleagues who have been deemed to be at fault following an incident. Analyse performance data for your cluster of stores to develop and execute action plans to improve the service and safety of our driver population. Analyse the level of coaching required based on incident type, driver skill and history Maintain records for driver colleagues to ensure they continue to meet our insurance requirements via our internal systems Delivering overall operational excellence : Complete store visits to ensure safe and legal delivery compliance Review telematics data, highlight key trends and work with the relevant teams to address areas for improvement Deliver coaching to store/hub management and colleagues Engage with senior store/hub stakeholders to keep them updated with issues and actions left with stores Up-skill our in-store Driver Mentors so they are trained to effectively fulfil their role and support new drivers with their training What you need to know and show Have held a driving licence for a minimum of three years with a maximum of 6 points worth of endorsements to uphold our insurance standards Have an Approved Driving Instructor qualification (ADI) to both assess and coach drivers DBS cleared Good Microsoft Office and power Bi knowledge would be desirable Previous experience of Home Delivery operations would be advantageous however it’s essential that you have an enthusiasm to learn our online procedures and processes in relation to the delivery operation. Have great coaching skills and experience of meeting facilitation within training & coaching environment Strong time management and organisational skills to have autonomy over your own schedule to ensure all training requirements are met across all stores within cluster Have experience with and be able to demonstrate strong skills of managing and analysing data utilising internal digital systems paired with the problem-solving skills to draw out conclusions An eagerness to develop and learn about the wider group and external environment relevant to role and understand the part played by self and the team in delivering the decisions strategy Confident telematics skills to different levels across the business Understand the learning and development offer available to self and colleagues Ability to coach and apply knowledge of policies and procedures, exercising sound judgement and decision making, holding challenging conversion when required. Ability to work independently and pro-actively, to support the delivery of delivery of operational excellence within your cluster, with strong time management skills Be able to influence and challenge peers gaining the trust of colleagues and management teams at all levels of seniority Work in collaboration with store and central teams, actively giving and receiving feedback at all levels to help support own and colleague performance Take a positive attitude towards the implementation of change and supporting colleagues through it Inspire, engage and motivate colleagues and role model our values to help deliver a great place to work Strong communication skills, both written and verbal, inspiring a positive change mentally Ability to prioritise and manage multiple tasks Apply knowledge of policies and procedures, exercising sound judgement and decision-making, holding challenging conversations when required Demonstrate great customer service, coaching colleagues to deliver great service to drive sales Deliver targeted results, ensuring colleagues coached understand and demonstrate safe and legal operational routines and processes Understand and analyse data relevant to the role, paying attention to detail and linking to operational routines Flexibility is essential as whilst colleagues are aligned to geographical clusters there will be the need to deploy resource where the training demand could exceed the agreed SLA. What decisions I can make including budget Assignment and prioritisation of tasks within the resources agreed Recommend and agree solutions for cluster improvement If a new colleague can perform the role with a low risk rating To decide the ability of colleague to respond to further coaching and training if initial risk rating is high. Decide that a colleague is not fit for the role What courses to deliver and when, with-in the agreed Service Level Agreement, to meet the needs of the business If colleagues coached/observed meet the standards set for customer service or if further coaching is required Make the right decisions for our customers and colleagues Support available to me Digital Central Operational teams Training team within Digital Operations and Learning & Development Store Digital Teams Field Operations Team Hay rating C4 Responsibilities We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business. Qualifications We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).