We are recruiting for a Loyalty Analyst at Matalan Support Hub. Competent in gathering data from distinct sources, developing bespoke insights & reporting, along with communicating insights within the business. The Loyalty Analyst will focus on the commerciality of their insights & play a role in delivering the wider strategic vision for Data & Analytics within the team, department and the business overall.
The Data Analyst should be able to convert complex data into concise presentations that tell a logical story, with clear recommendations on potential actions that can be taken to drive customer understanding across the organization
Key Responsibilities -
* Develop analyses related to understanding customers, CRM & Loyalty, and marketing performance.
* Managing relationships with key stakeholders to identify insight requirements, the challenges they’re facing and how we can assist with delivering their roadmap
* Continuously thinking about the commerciality of insights and how we can quantify the impact of decisions we influence – in order to build a solid understanding of where we can deliver most value and how we should prioritise work in the future
* Proactively identifying further business needs by fostering relationships throughout the business
* Developing tools, reporting and processes than can improve the insight and analytical capabilities of the team and wider business – with a key focus on advancing the democratisation of data to ensure non-analyst colleagues in the business can answer more basic or routine questions for themselves
* A key element of the role is the provision of automated visualisations to help build awareness & understanding within the business partnership, ensuring stakeholders have the tools they need to ensure data & insights are used in every decision
* Educated to a degree level (2:1 of above preferred) or with demonstrable relevant experience
* At least 3 years’ experience with one or more database technologies (T-SQL, PL-SQL, Big Query etc.) – including a solid understanding of SQL programming
* Experience working with large datasets, writing efficient code & generating analysis to tight deadlines with stakeholders
* Experience of visualisation software advantageous (Power BI preferred)
* Proven experience of working with customer data to find key insights and drive change within the business.
* Confident in Microsoft Excel and the wider Microsoft office Suite
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