Customer Services Assistant, (French Speaking) Location: Swansea, Hybrid Salary: £25,000pa Our client, one of the largest training providers globally, is looking to recruit a French Speaking Customer Services Assistant to be the First Point of Contact for all customer inquiries coming from Europe. Main duties: Responsible for resolving customer service issues and providing advice, guidance, and support to both sales teams and clients across Europe. Build rapport by interacting with customers, delegates via email and telephone, providing solutions that meet their expectations. Respond to customer requests in a timely manner via email or telephone. Logging, updating, and creating tasks through the ticketing system as and when required. Process payments over the telephone with customers. Check invoices on behalf of billing and providing customer updates as required. Liaise with customers regarding all queries pertaining to events, registration, and payments. Occasional travel to London Events to assist the Event Managers and help with delegate registrations. Experience and Skills required: Applicants must be native speakers of a European Language, French would be preferred and must speak and write in English. Previous experience working in a Customer Services role. Excellent IT skills. Note: This is a hybrid role working 3 days in the office, 2 remotely. For further information, please get in touch. (NLR is acting as an Employment Agency on behalf of its Client)