About Our Client
My client is a reputable housing association based in the East Midlands. They aim to provide safe and affordable homes to their local communities whilst working with drive and energy to achieve their goals.
Job Description
1. To hold regular Operational meetings with relevant stakeholders (Housing, Compliance, Repairs Contractors, Complaints) and ensure accurate records are kept and circulated.
2. To take part in Strategic Meetings putting forward recommendations.
3. To lead on Regional issues and ensure trackers are up to date and in a reputable state at short notice.
4. To monitor Customer Satisfaction and ensure areas of improvement are logged in formal meetings and stakeholders are clear on requirements to improve.
5. To ensure all complaint cases are fully investigated, and a workable solution is implemented by the team without delay.
6. To ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims.
7. To manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders.
The Successful Applicant
1. Solves basic problems within clearly laid out policies and procedures.
2. Takes responsibility for achieving individual objectives and team targets.
3. Strong proven leadership skills and background in managing a team working on responsive repairs.
4. Experience of Contract Management.
What's on Offer
1. Competitive salary of circa £55-60K.
2. Generous annual leave entitlement.
3. Generous employers pension contribution.
4. Access to internal training and career progression.
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