Come and join the Heart of Lincoln Medical Group, a newly formed group of practices that are growing and developing their services. We are looking to recruit staff that have a real passion and drive to deliver high-quality patient-centred primary care services to our diverse, multicultural population in the centre of Lincoln.
Main duties of the job
1. Represent the Group as the first point of contact at the front desk.
2. Deal with all telephone and face-to-face enquiries and requests.
3. Provide a range of administrative support including records management, referral processing, and secretarial support to the group, ensuring an efficient and effective service is maintained and workload prioritised.
4. Book appointments for GPs, nurses, healthcare support workers, phlebotomists, physiotherapists, etc., both remotely and in the practice.
5. Maintain confidentiality and discretion at all times.
6. Adhere to HLMG policies and procedures.
About us
We have 3 main branches that the group operates out of: Portland Street, Newark Road, Lincoln University, plus Newland which is overseen by Portland.
Job responsibilities
Knowledge & Experience
* Experience of customer service provision
* Evidence of continuous professional development
* Experience of using IT systems
* Understanding of local health services
Skills
* Excellent written and communication skills
* Ability to use own initiative
* Flexibility to adapt to change within a fast-paced environment
* Excellent organisational skills with an attention to detail
* Multitasking ability
Behaviour
* Demonstrate integrity, tact, and discretion at all times
* Be a good communicator with strong interpersonal skills
* Work within a person-centred environment, demonstrating empathy and understanding
* Be conscientious and diligent
Person Specification
Experience
* Experience of using a busy telephone switchboard
* Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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