Description Job Description Do you have excellent attention to detail and the ability to manage competing workloads? The role sits in the Schemes and Payments team within the Concessionary Travel and Integrated Ticketing Unit (CTITU) in the Bus, Accessibility and Active Travel (BAAT) division of Transport Scotland. This is an operational role critical to the successful delivery of concessionary travel reimbursement payments to bus operators. At any given time, you may be responsible for ensuring payments are made for multiple schemes and grants, each with their own terms and conditions and payment schedules, so the ability to manage competing workloads and attention to detail are essential skills. This is an exciting and busy time to join the team as we continue to support transport operators with new and existing schemes and grants. This role is directly responsible for line managing other members of staff. Responsibilities Proactive management of operational performance and targets Development of appropriate control and reporting structures Open and timely escalation and reporting of risk and control issues Compliance with operational delivery and operational compliance policies and procedures, including legal requirements Responsibilities Success Profile Technical / Professional Skills: Operational Leadership and Management (W) Adaptability to Change (W) Data and Insight (W) You can find out more about the skills required here: ODP competency framework Behaviours: Making Effective Decisions - Level 3 Communicating and Influencing - Level 3 Managing a Quality Service - Level 3 You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Apply online, providing a CV and Supporting Statement of no more than 1500 words which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. If invited for further assessment, this will consist of an interview and job related exercise. Assessments are scheduled for w/c 12th May however this may be subject to change. Please contact Elinor Ross for any further information required this vacancy - elinor.rosstransport.gov.scot Qualifications About Us Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment. The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Working Pattern Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us. Location This post is based in Glasgow with hybrid working in line with current Transport Scotland policies. You will be expected to be office based twice per week, pro rata. Equality Statement We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.