Location: Hybrid - Milton Keynes Job Type: Full time Salary: £30-35,000 About Us Are you a natural leader passionate about driving performance, fostering growth, and delivering exceptional results? ROI Ltd is seeking an experienced Team Manager to lead our high-performing Bluelight, Direct and Rental (BDR) team in achieving project SLAs and company objectives. About the Role Reporting to the Operations Manager, you’ll: Lead Your Team : Manage people and resources in line with company policies. Drive productivity, maintain morale, and ensure high employee satisfaction. Deliver Excellence : Meet operational targets, ensure quality standards, and align your team with ROI’s values and goals. Implement Change : Navigate change effectively, secure team buy-in, and ensure compliance with all policies and standards. Foster Development : Coach team members to achieve their full potential, identifying strengths, development areas, and opportunities for growth. Ensure Compliance : Maintain adherence to regulatory standards, including GDPR and company policies, ensuring successful audits. Key Competencies: Performance Leadership : Set clear expectations, measure daily progress, and tackle underperformance promptly. Coaching & Development : Tailor your approach to support team members’ growth with actionable feedback and the right tools. Communication : Listen actively, provide clear feedback, and adapt messaging to the audience and context. Team-Building : Celebrate achievements, foster positivity, and maintain strong team connections. Change Management : Understand operational impacts, escalate challenges, and drive process improvements effectively. Technical Expertise : Leverage project data to diagnose issues, identify trends, and support decision-making. What You’ll Be Doing: Build deep relationships with your team and clients, acting as a conduit for seamless communication. Ensure optimal team performance and deliver on internal KPIs and SLAs. Oversee recruitment, training, and cross-functional resource planning. Ensure team readiness for regulatory audits and maintain compliance standards. Continuously review and refine processes to enhance efficiency and quality. What We Offer: A supportive and collaborative work environment. Opportunities to develop your leadership skills and career. A chance to work with a team committed to excellence. Ready to Take the Lead? If you're ready to inspire and drive success, apply now and make an impact at ROI Ltd