Customer Service Manager
Huddersfield
£42,000 - £45,000
My client, a Global B2B manufacturer specialist, is seeking an experienced Customer Service Office Manager with the ability to manage a small team of 4 covering aftersales customer support and customer communications in a fast-paced environment. To engage and motivate this team successfully to progress excellent customer service, administration and events/communications with their customers.
You will be a versatile, adaptable Manager, experienced working within a similar position developing customer service and sales within a manufacturing or engineering business. I am looking for someone with a modern management approach, you will need to have a collaborative management style and the ability to empower your team through continuous up-skilling and coaching.
Key Responsibilities:
· Oversee the fulfilment of all customer orders within the business
· Ensure the team are maximising revenue from existing customer accounts
· Identify opportunities and methods that the team can use to initiate communications with customers for trade shows/press releases/social media.
· Hands-on customer support and management of the team workflow.
· Work alongside the Managing Director and BDM;s to ensure campaign & communications activity is appropriately targeted and is followed up.
· Manage team one2ones and staff records.
· Implement incentives....