Repairs Scheduler
Salary: Circa £25,000
Location: Blackpool
This is a Permanent, Full Time position.
*Please note this role is known as Planning Officer at Great Places*
35 hour week, Monday – Friday
Start at 26 days annual leave plus bank holidays, increasing up to 30 days.
What you’ll be doing
In this role, you’ll be at the heart of our repairs team, making sure every job is planned and scheduled to keep things running smoothly for our customers. As the key link between our call centre, on-site operatives, and contractors, you’ll ensure repairs are completed on time and to a high standard.
Your focus will be on getting things right the first time. You’ll allocate jobs, plan schedules, and make sure operatives are in the right place at the right time. By staying organised and ahead of the game, you’ll help us deliver more repairs, faster, making a positive impact on customer experiences.
You’ll also use data to spot patterns and find ways to improve how we work, whether it’s reducing travel time, organising materials more efficiently, or finding smarter ways to handle workloads.
What you’ll need
* Experience in a similar role is desirable.
* Proficiency in using a variety of systems.
* Excellent understanding of providing first-class customer service.
* Strong ability to multi-task and juggle conflicting priorities.
* Flexible and adaptable approach to deal with changing requirements.
* Excellent organisational skills to manage a busy workload.
* First-class communication skills.
* Ability to work independently and as part of a team.
* Demonstrate initiative and liaise proactively with internal and external customers.
* Team rota 07.30 am to 6 pm - please note this role is based in the office full time.
What we need from you
* A commitment to understand the challenges and opportunities that exist in the communities in which we work; we particularly value lived experience in social housing.
* A passion to advocate on behalf of people and communities.
* Respecting professional boundaries and conducting yourself in a professional manner at all times.
* A commitment to work in partnership with others for the benefit of Great Places.
* A commitment to continuous learning and improvement.
* To be professional and work with integrity, inclusivity, and respect for diversity.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements, so if you are unsure that your qualifications and skills are what we are looking for in this role, let us decide. We still want to hear from you and would welcome an application that tells us all about your experiences, achievements, and what value you can add to the team.
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