Phlebotomist/Healthcare Assistant - Outpatients Ealing Hospital
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Job Summary
The Outpatients department at Ealing Hospital consists of a multidisciplinary team comprising of Consultants and their teams, Matron, Lead Nurse, Staff nurses, Healthcare assistants and Phlebotomists. We are looking for an enthusiastic, caring, motivated, calm, responsible and professional Healthcare assistant who has phlebotomy skills and excellent communication skills to work in our busy phlebotomy department and clinical areas in Outpatients department at Ealing Hospital. This role will also involve phlebotomy on our hospital wards and the new Ealing Community Diagnostic Centre.
Main duties of the job
* Provide reassurance and support to patients and family/carers.
* Provide information to enable the effectiveness of the patient journey through Outpatients.
* To support patients and relatives in distress, and to recognise when advice should be sought from qualified nursing or medical staff.
* Be able to locate all policies relating to good working practice within the clinical area and adhere to them.
* Contribute to the promotion of good health and participate in health education.
* To maintain the confidentiality of information about patients, staff and health service business in accordance with Trust Confidentiality Policy and the Data Protection Act.
* Assist in the maintenance of accurate record keeping.
LEVEL OF CLINICAL RESPONSIBILITY
* To obtain blood samples from patients in the phlebotomy department.
* Participate in the reception of patients and relatives in the clinical area.
* Receive patients in the clinic / phlebotomy, checking patients' details and providing information as required.
* At the direction of the registered nurse, participate fully in the delivery of planned nursing care.
* Involve patients and relatives / carers in the delivery of care.
* To chaperone patients as necessary.
* Collecting and testing specimens as required and reporting abnormalities.
Preparation Of Clinic Sessions:
* Ensure rooms are stocked with relevant forms for the clinic or phlebotomy department.
* Couches / chairs and work surfaces are cleaned before clinic session.
* Ensure the patients' notes are ready at the start of clinic.
* Ensure a sufficient supply of equipment is available for each clinic.
* Ensure all equipment is in good working order.
* Be aware of own competence and knowledge, asking for assistance where required.
Person Specification
Essential
* Basic Education
* Good numeracy and literacy skills
* Basic healthcare knowledge
* Experience of working with the general public
* Manual dexterity
* Good verbal and written communication
* Tactful persuasive skills
Desirable
* Medical knowledge
* Phlebotomy/nursing, medical
* Cannulation
* Use of vacutainers/ syringe and needles
* Customer service training
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: London North West University Healthcare NHS Trust
Address: Ealing Hospital - Main Outpatients, Uxbridge Road, London, UB1 3HW
Employer's website: https://www.lnwh.nhs.uk
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