Administrator - Reservations/Guest Relations Edinburgh 9am - 5pm, 5 days a week (rota basis)£28000 Benefits Are you passionate about delivering outstanding customer service? Join our award-winning serviced apartment provider, who are seeking a Administrator - Reservations/Guest Relations Agent to deliver exceptional service to leisure and corporate guests in Edinburgh. �? Key Responsibilities: Manage guest journey from booking to check-out. Proactively assist guests with bookings, payments, and enquiries. Respond to guest feedback, ensuring a high level of satisfaction. Support the team in daily administrative tasks (reports, spreadsheets, reviews). �? What We're Looking For: Customer service excellence with strong communication skills. Problem-solving skills to handle complaints effectively. Tech-savvy (Microsoft Word & Excel). Organised & adaptable with a keen eye for detail. Team player with a positive, flexible attitude. �? Why Join Us? Development opportunities in a growing company. Full training provided. Friendly, supportive work environment. Ready to join a dynamic team? Apply today and take the next step in your career