At Oceanarium, we aim to ensure that all of our visitors experience a fantastic day out. It’s not just about the amazing attraction and all it has to offer, each member of our team plays a part in making this happen.
Oceanarium is part of Parques Reunidos, one of the leading leisure park global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
At Oceanarium we are thrilled to announce this role, and we are looking for a confident and committed individual to join our team.
Role Type:
Permanente
We’ll provide full training and uniform, a competitive salary package and a whole host of benefits, including complimentary attraction tickets, discounts and other incentives…Oh, and you’ll be working alongside an amazing team!!
We Are Seeking:
Operations Supervisor
For the following vacancy, we are looking for a confident and committed individual who is passionate about the opportunities this role may bring.
Responsible for the smooth and efficient supervision of all front of house areas connected to the site operation, the Operations Supervisor will be responsible for delivering a high quality service to ensure visitor satisfaction, whilst ensuring a motivational and thorough leadership to the employees, working closely with the Operations Manager. Assisting with all aspects of administration and training delivery to our teams, this role also includes full time Duty Management of the attraction.
Roles & Responsibilities:
OPERATIONS SUPERVISOR
JOB SUMMARY
* Duty Management - responsibilities as detailed in the Duty Manager Job Description. You will be expected to work weekends and holidays.
* Operational Supervision – Assist the Operations Manager with the management of daily departmental operation.
* Administration Support - Assist the Operations Manager with the management of Health & Safety and finance & administration, along with basic aspects of personnel.
RESPONSIBILITIES
DUTY MANAGEMENT
* Please see the separate Duty Management Job Description.
OPERATIONAL SUPERVISION
* Offer additional supervision to the Admissions and Catering departments, assisting anytime necessary.
* Supervise the day-to-day cleaning and general maintenance standards, making sure that immediate issues are dealt with and reported immediately.
* Assist the Operations Manager (OM) with always ensuring the highest level of customer care and service, helping to improve the service offered to all our visitors.
* To assist the OM with updating the ‘Staff Notice Board’ and with departmental rotas.
* To assist the OM in the adherence to all company Policies & Procedures, particularly those set out in the Staff Handbook.
* To assist the OM in uniform stock taking and ordering.
* Assist with the interview and induction stages of recruitment, carrying out full and thorough inductions to new staff.
* Conduct training and support with staff members in the Admissions, Maintenance and Catering departments.
* Assist the OM with the ordering and stocktaking of all stationary and office products.
* To ensure customer queries are dealt with efficiently and effectively in a positive manner.
* To provide the highest level of customer service at all times.
ADMINISTRATION SUPPORT
* General administration duties including dealing with postal and telephone enquiries, written and verbal communication, filing, photocopying and general office administration.
* Assist with any administration required for Health and Safety checks, supporting the OM with routine inspections and tests.
* To regularly check the petty cash float.
* To regularly update the monthly spreadsheets in relation to pre-paid ticket sales, responding to any discrepancies by informing the Operations Manager.
* To input pre-paid ticket sales ready for invoicing.
* To input Group Booking invoices.
GENERAL
* Develop a high standard of customer service, ensuring a courteous, efficient and helpful service to all customers.
* To do any other reasonable duty as required by the Operations Manager, in accordance with the needs of the business.
* As an employee of The Real Live Leisure Company Limited, you may be party to confidential information with regard to the operations at site and national levels. Such information must be handled with care and not passed to any third party.
* As a member of the on-site management team you will be expected to support and play a full part in all activities at the attraction as requested by the Operations Manager/ UK Director. You will be expected to work weekends and holidays.
Team Member Benefits:
Seize this opportunity to transform your future and be part of our dynamic team — apply today and make your mark! #J-18808-Ljbffr