Investigo's major client based in Surrey is seeking an experience 1st / 2nd line suppoer engineer to join an existing team. This is a hybird working patteren with at least 2 days a week onsite.
Responsibilities
* Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face.
* Take ownership of tracking and remediating security vulnerabilities within a given timeframe.
* Administer the internal ticketing system and act upon requests for change and system access.
* Diagnose a wide range of issues, from the user desktop environment to server applications.
* Be able to spot potential technical vulnerabilities and suggest resolution.
* Proactively monitor systems and take preventative measures to reduce system downtime.
* Highlight possible trends from re-occurring incidents.
* Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers.
* Work collaboratively with parent company & third party support services on diagnosing and troubleshooting issues.
Key skills
* Excellent experience with Microsoft technologies across the board:
o Active Directory and GPO administration.
o Exchange administration.
o Win10 desktop management using SCCM, WDS & WSUS
* Good general knowledge of networking and technologies:
o The TCP/IP stack.
o Concept of VLANs and firewalls.
o Wireless configurations.
* Experience inremediating vulnerabilities within a Microsoft environment:
o Scanning tools such as Nessus or Qualys.
* 2 years+ of 1st line technical helpdesk environment.
* 2nd line technical support experience
Desirable:
* Experience of working within a change control environment or financial institution.
* Experience in virtualisation platforms such as VMware vSphere and ESX.
* Exposure to cloud based environments, e.g. AWS, Azure.
* Exposure to Microsoft Server 2016 - 2019.
* Exposure to administration of telephony platforms, e.g. Avaya, Genesys.
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