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Job Description
Job Title: Operations Manager Grade: M2
Reporting To: Senior Operations Manager Sector: E Fulfilment - Wickes
Location: Wickes Northampton Days of working/ shifts: Variety of Days
Hours: Core 12:00 to 20:00pm with flexibility to cover 24-hour period
Summary and Purpose of Position:
The role holder will manage the shifts, leading two warehouses across all shifts to achieve all KPI's in a safety-first operation. They ensure all warehouse operations are efficient, effective, and an engaging place to work, working closely with H&S, Stock & Systems, Facilities, People & Finance.
Duties and Responsibilities:
1. Provide leadership, coaching, and direction to managers and colleagues in all warehouse areas, making safety a priority.
2. Ensure all orders are picked accurately, packed adequately, and dispatched on time, with the best standards and service levels.
3. Ensure compliance to procedures in all areas of responsibility.
4. Ensure that sales and profit targets are achieved together with the effective maintenance of operational standards in accordance with Company policies & procedures.
5. Act as a catalyst in identifying opportunities to improve business performance through active reviews of current processes and procedures.
6. Lead change within the operation to further improve profitability and performance of the site.
7. Monitor labour & recruitment, using agency or FT recruitment to ensure headcounts are maintained.
8. Ensure the efficient running of the MHE fleet and resolve any maintenance issues.
9. P&L responsibilities and understanding, reportable to senior managers.
10. Provide support, guidance & performance management of the management team.
11. Confidently manage external relationships with contractors and visitors on site while maintaining key operational and customer service standards at all times.
12. Responsible for the full 24-hour operation, with requirements to be flexible to visit all shifts on a monthly basis, dealing with any performance or people issues.
13. Provide KPI/SLA reports to the Senior Management team as required, providing insight and recommendations for improvement.
14. Lead the management team in creating succession plans for all relevant roles.
15. Actively promote an engaging workplace, ensuring that Our People Promise is fully embedded.
16. Ensure the effective management of absence, sickness & holidays, conduct & performance in line with policies & procedures.
17. Inspire the team to exceed the customer contractual KPI's & site KPI's.
18. Administration of team in all appropriate People systems.
19. Perform any other management function as required by the business.
Experience, Skills and Attributes:
Essential:
1. Experience in leading a warehouse management team.
2. Experience managing P&L.
3. Flexible across the 7-day working week.
4. Ability to influence and work with the senior management team.
5. Enthusiastic approach to work.
6. Adaptable, organized, time-critical decision maker, strong forward planning skills.
Desirable:
1. Experience in Continuous Improvement.
2. Coaching skills.
3. Project experience.
4. Experience working in a 3PL.
5. Ability to motivate a diverse team and drive engagement.
6. Focus on continuous improvement in various areas of work environment.
7. Active listener who can adjust their communication style to their audience to get buy-in from their stakeholders.
8. Eager to support their team in their personal development journey and promote a learning culture.
Individuals are expected to model Wincanton's values in all they do:
Excellence, Integrity, Passion, Proactivity, Togetherness, Trust.
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