1. Staff
* To supervise and line manage the Ardnamurchan Library team to deliver and promote
library services to customers and communities.
* To be responsible for training and supervising staff and assist with recruitment.
* To be responsible for the deployment of front-line staff, arranging shifts, organising
relief rotas and cover as appropriate. 2. Resources
* To ensure that the Ardnamurchan Library team have the skills necessary to support
customers in using library resources, including digital resources.
* To be responsible for cash handling procedures.
* To carry out relevant tests and checks and to report timeously any building defects to maintain health and safety.
* To contribute to stock selection processes to ensure customer and community needs are met.
3. Customer Engagement
* To be responsible for ensuring frontline staff deliver excellent customer service.
* To contribute to the planning and delivery of frontline activities and events.
4. Community Engagement
* To undertake community outreach and liaison with internal and external partners as required.
5. Accountability
* To support the Network Librarian through collecting and recording performance statistics as required.
* To support the Network Librarian in planning for continued service improvement.
6. Continuing Personal Development
* To be actively involved in continuing personal and professional development.
* To undertake any other duties as required to ensure efficient and effective service delivery across the Highlife Highland Library Network.