Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.
AM Phillip Trucktech are a family business who have been trading for almost 70 years and are Scotland's leading commercial vehicle specialists.
We currently have six depots and are the exclusive IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises.
We are currently recruiting for a Service Advisor for our service centre in Dundee.
The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given.
THE ROLE
1. Dealing with customer enquiries either in person or via the telephone.
2. Booking in vehicles to the workshop and mobile service vans.
3. Explaining the repair process as required.
4. Obtaining order numbers from customers/lease companies when required.
5. 1link usage (previous experience preferred but not required).
6. Selling additional products and services when required.
7. Call handling and dealing with general enquiries.
THE PERSON
1. Previous experience in a service advisor or similar role is ideal.
2. Exceptional customer service and communication skills.
3. Team player with great interpersonal skills.
4. A reliable and committed individual.
5. Organised and able to multitask in a fast-paced working environment.
6. Ability to work with IT systems is a must.
7. A valid driver’s licence is preferred.
COMPANY BENEFITS
Please upload your CV and covering letter below.
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