The Brighton i360 is a leading visitor attraction in Brighton, offering unique experiences for guests of all ages. We aim to create unforgettable moments by delivering world-class service, innovative experiences, and seamless operations. The Security Manager at Brighton i360 is responsible for overseeing the security operation to ensure a safe and secure environment for guests, team members, and property. This role involves managing a team of security officers, ensuring compliance with security protocols, and delivering a high standard of customer service while maintaining a vigilant and proactive security presence. This position requires a strong leader with excellent communication skills, sound judgment, and the ability to manage incidents calmly and effectively. Key Responsibilities The Security Manager role will include but are not limited to: Managing and leading a team of security officers to ensure the safety of all guests, team members and property. Monitoring guests and identifying potentially hazardous situations, security risks, crime, or disorder, reporting these to the Management Team. Conducting and overseeing bag searches before pod flights or event entrances. Guarding the gift shop and managing cash collections to prevent losses. Responding to intruder alarms and undertaking surveillance using CCTV equipment in compliance with SIA guidelines. Ensuring a safe and secure operation aligned with our brand values and guest service ethos. Providing guidance and reassurance to guests during operational disruptions. Performing first aid or CPR when necessary and liaising with emergency services. Diffusing difficult situations involving aggressive, abusive, or violent guests. Assisting in emergencies and ensuring compliance with Brighton i360 policies and procedures. Assessing potential threats from guests, confiscating prohibited items, removing, or apprehending violators, and contacting the Police when necessary. Any other duties as required within the scope of the role. Adhering to the four licensing objectives Prioritising team and guest safety, as well as public safety, while ensuring guests feel welcomed. Behaviours Excellent customer service skills with the ability to build rapport with visitors and provide a friendly, empathetic experience. Sound judgment and decision-making skills with a proactive problem-solving approach. Ability to remain calm under pressure and take control of incidents. Strong leadership, communication, and interpersonal skills, with the ability to de-escalate challenging situations effectively. A hands-on attitude, willingness to share duties, and commitment to ensuring smooth operational running. Self-motivated with the ability to work independently while effectively collaborating with Brighton i360 colleagues and the broader team. Experience Proven experience in a security management role within a high-volume customer-facing environment such as a visitor attraction, leisure centre, airline, or large entertainment venue. Valid SIA DS badge. Strong working knowledge of security best practices, legislation, and security systems, including alarms and CCTV.