Veterinary Receptionist (Maternity Leave)
We are looking for a new Client Care team member to join our Lime Trees team, working at both of our practices: our purpose-built Small Animal Hospital in Meir Park, and our newly refurbished dedicated Cat Only Clinic in Cheadle.
The role is 30 hours per week over 4/5 days a week. Hours will cover our business hours of 8am – 7pm Monday to Friday, plus 1 in 4 Saturday shifts between the hours of 7:45am – 1:30pm. There is a requirement for the team to be flexible in their working hours as we all work together to ensure the core business hours are always covered, allowing for sickness and holidays.
What you will be doing
You would be working alongside a friendly team who are passionate about making a difference to the health and wellbeing of all pets. We want you to join them in being a friendly face whom our pet owners can trust. We are looking for someone that will thrive in a fast paced, customer facing environment. While we have an established clinical team who look after the wellbeing of our patients, we need our Client Care team to look after our clients, providing a supportive and helpful service. If you possess excellent communication skills and a desire to help clients, then this could be the role for you.
Responsibilities of a Client Care Team Member:
* Greet all clients in a friendly and professional way.
* Organisation of the clinical diary for routine, surgical and emergency appointments.
* Answering telephone inquiries from clients in a welcoming and calm manner.
* Provide excellent customer service, informing and educating clients sympathetically.
* Convert inquiries into appointments to maintain pet healthcare.
* Handle and update client data and records.
* Assist clients in handling pet insurance claims.
* Record relevant information in the practice system to support the clinical team.
* Ensure accuracy of invoices and collect payments on the day of treatment.
* Provide education to clients on basic animal care.
About us
IVC Evidensia is a global leader in veterinary care. Our network of practices, hospitals, and referral centres are focused on our collective goal of healthy animals and happy owners. For our team members, we offer clinical independence, a genuine commitment to your well-being, incredible support, and define opportunities to develop. Be part of our global network of skilled veterinary professionals and discover our supportive approach and dedication to inclusivity, as we build the world’s best veterinary group for patients and our teams.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
Lime Tree Vets, Lime Trees Veterinary Hospital, Meir Park
Lysander Road, Meir Park, ST3 7WD, United Kingdom
#J-18808-Ljbffr