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Housing Support Worker, Greater Manchester
Client:
Location:
Greater Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
2538faea4b41
Job Views:
5
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Housing Support Worker
Temp (with the potential of becoming permanent for the right candidate)
Salford, Manchester
Full time
Our client
Morgan Hunt is supporting a local not-for-profit organisation, who provide high-quality supported housing for vulnerable people. They are looking to recruit a Housing Support Worker to join them on a temporary basis initially, with the potential to become permanent for the right person. Properties are situated close to Manchester City Centre and Salford Shopping City.
As a Housing Support Worker, you will assist in the day-to-day running of the properties, carrying out housing support duties, whilst offering advice and maintaining contact with tenants to ensure effective management of the properties.
The role - Housing Support Worker
* Let properties in line with the organisations letting policy and procedure.
* Assess and process possible admissions to the accommodation and determine acceptance. In cases where information is present to indicate that persons should not be admitted, record the details accurately.
* Assess a prospective new tenant and advise them on the Assured Short-hold Tenancy agreement, tenant's handbook and other relevant Policies and Procedures.
* Record and undertake pre-admission inspections of properties and voids when and where appropriate.
* Ensure that all applicants receive appropriate help and advice to enable them to sustain a tenancy.
* Use the company's in-house IT system to maintain accurate records and to maintain corresponding written records accurately and in enough detail.
* Monitor, check and inspect tenant's flats and own rooms to ensure the tenant is maintaining a clean room and its contents remain undamaged, carry out room inspections on a regular basis.
* Maintain daily written records and reports concerning tenants including accurate files. Make a full verbal and when necessary written report to the staff taking over the duty.
* Ensure that harmonious relations are maintained in all dealings with tenants, their visitors, and other tenants within the property.
* Encourage and promote safety and security of their own dwellings.
* Monitor work practices to maintain the health, safety and welfare of colleagues, tenants, and visitors.
* Record any admissions, voids, incidents, or accidents which have occurred.
* Ensure that tenants receive personal mail.
* Ensure the tenants pay their weekly service charge accurately and in advance.
* Issue supplies of bedding, linen, hardware, crockery and cleaning materials to tenants and record issues to the required inventory.
* Liaise with other Housing Support Workers, Benefits Agency, Housing Benefit and outside agencies on behalf of tenants, e.g., Social Services, Health Visitors, G.P.
* Report repairs required, faulty equipment, breakages or damage - ensure access to the Properties for maintenance and contractors.
* Take on, investigate, develop and resolve complaints casework including disputes, breaches of Assured Short-hold Tenancy agreement conditions and harassment using a broad range of interventions in line with the company's behaviour policies and procedures.
The candidate
* Experience of working with homeless people with a range of social problems including asylum seekers and refugees.
* Experience of working in unsupervised situations and the ability to make decisions.
* Experience of ascertaining and assessing the needs of individuals.
* Experience of networking and using a multi-agency approach.
* Knowledge of welfare rights and/or housing benefit system.
* Knowledge of current, local and central government Homeless act.
* Strong IT skills i.e. Windows 10, Excel, Word.
* Current Enhanced DBS certificate.
Due to the nature of the role, a current driving license and access to a vehicle for work are a mandatory requirement of this role.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer; job suitability is assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
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