The Company
Acorn Trucks are part of Harris Holdings Ltd, a family owned group of companies, whose origins go back close on 100 years; and all of the businesses have been transport related. We believe that we understand what the transport operator is looking for, and are totally committed to providing the very best in customer care.
Harris Holdings has now grown to a company employing over 600 people, and Acorn Trucks is most definitely the fastest growing company within the organisation. We have invested heavily in our facility at Crayford, in order to have the infrastructure to support the franchises that we represent there.
Role Description
This is a full-time on-site role for a Service Advisor at Acorn Trucks in Crayford. The Service Advisor will be responsible for assisting customers with vehicle servicing, scheduling appointments, providing cost estimates, and ensuring customer satisfaction throughout the service process.
What you’ll do day to day
* Provide an outstanding level of customer care
* Book service and repair work, always ensuring workshop and parts availability
* Keep customers fully informed of progress of their vehicle repairs
* Organise curtesy car bookings for customers where needed
* Obtain and process payments in a timely manner in adherence to policy
* Maintain accurate customer records on our systems
* Convert as many inbound and outbound calls into bookings as possible
About You
* Excellent customer service and communication skills
* Ability to multitask and prioritize in a fast-paced environment
* Strong attention to detail and problem-solving abilities
* A passion for delivering an incredible experience to all, whether internal or external customers
* Full UK driving licence
* Previous experience in a similar role is preferred
Rewards
* 20 days’ annual leave, plus bank holidays, rising with length of service
* Flexible pension scheme
* An internal colleague recognition system to celebrate achievements
* Multiple Social Events throughout the year