Director Of Operations / Talent Resourcing at DiverseJobsMatter
As our London Regional Adviser, your aim would be to find volunteers to ‘pioneer’ four new groups in London, and then provide them and our 15 existing groups in the city, with high-quality support. Your support will ensure that they provide the same for their volunteers and new Readers. From meeting with Team Leaders to provide one to one support, to delivering presentations and training for small groups of volunteers, this is a dynamic and rewarding role.
This is a part-time (18 hours per week) home-based post requiring flexibility, some early evening working and occasional travel to visit groups.
The successful candidate will have been employed to work with volunteers for at least two years. Have strong people management and interpersonal skills; excellent communication skills; and the confidence to run meetings and deliver presentations. Applicants must live within Greater London.
Roles and responsibilities
With established groups:
1. Maintain regular contact with local Management Team Leaders to provide support and advice on an ongoing basis. This will include meeting once a year in person for an Annual Review with the Team Leader of each group to learn what issues groups are currently facing.
2. Use this involvement to help solve problems and develop strategies to ensure a high-quality experience for both readers and volunteers in all groups.
3. Facilitate an in-person annual Regional Forum for your volunteers.
4. Host online video forums to encourage collaboration and provide induction for your volunteers.
5. Participate in interviews for new Team Leaders.
6. Work with groups to encourage expansion into neighbouring boroughs.
7. Deliver occasional Management Team & Coordinator refresher training.
Support for new groups
1. Attend each group’s online Affiliation Meeting and advise groups on the appointment of Coordinators.
2. Participate in interview panels for appointing new Coordinators.
3. Organise and deliver Management Team and Coordinator Training.
4. Provide continuing support and guidance as the Management Team sets up the new group.
5. Network with other organisations and publicise our work in targeted areas (as agreed with your line manager in line with our strategic plan), to find volunteers to ‘Pioneer’ four new groups and expand others.
6. Be the first point of contact for people interested in taking up the Pioneer role and manage the application process.
7. Conduct interviews and presentations with the potential Pioneers, signing them up as appropriate and providing them with access to the Pioneer Handbook and other resources.
8. Provide ongoing support and advice to Pioneers throughout the pioneering process.
9. Help the Pioneer to run an information meeting, using an illustrated presentation about the work of the organisation, and support them to recruit volunteers to form a Management Team.
In relation to us:
1. Work closely with your line manager to ensure that all advice and support provided is in line with our guidelines and ethos, seeking guidance and agreement where an approach has not previously been agreed.
2. Work to help deliver REUK’s Strategic Plan, and report on progress against this on a monthly basis through both written and verbal reports.
3. Keep records of expenses, with receipts, and submit these to us on a monthly basis for payment (seeking prior agreement where appropriate).
4. Attend in-person full team meetings, often held in Central London, two-three times per year.
5. Attend online Regional Adviser Team meetings (usually monthly), to share ideas and discuss solutions to regional matters.
6. Contribute to the development of resources required to meet current local group needs.
Person specification
* At least two years’ experience of supporting volunteers in an employed capacity.
* Excellent verbal communications skills, including demonstrable ability to communicate complex and nuanced issues.
* Competence in operating Microsoft Office programmes efficiently, plus willingness to learn new IT skills when necessary.
* Experience of running meetings and delivering presentations.
* Capacity to work flexibly during the week, at least to check email regularly.
* Excellent attention to detail, including a good level of written English.
* A commitment to work collaboratively with our staff and volunteers, and to communicate regularly and effectively to achieve the aims of the role.
* Excellent interpersonal skills and ability to empathise.
* Ability to work on own initiative and as part of a team.
* Willingness to travel by public transport as necessary.
* Respect for our commitment to continually develop our EDI&B plans.
* Resilience, patience, and an ability to work cheerfully under pressure with a willingness to ‘pitch in’ as required in a small organisation.
* Experience of running training.
* Experience of working in the field of adult literacy.
* Experience of working remotely as part of a national organisation.
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