Job summary A rare opportunity has presented itself for an operational support manager to join the Podiatry and Orthotic Department. This is a fixed term full time post running until 31st March 2026 and the individual will work to the leadership team providing support whilst the structure for Orthotics and Podiatry is reviewed. Planning, Performance, Health and safety and Audit will be key responsibilities within the role function together with opportunity to support service development and undertake project work. The Podiatry and Orthotic Department is currently based at Pontypridd Cottage Hospital however although not confirmed as yet this will change and there will be requirement for flexibility in the working pattern and locations. Opportunity for hybrid working discussion and base to be agreed on appointment. This post is fixed term until 31st March 2026 due to - meet the needs of the service The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Main duties of the job The post holder will : Hold a key role within the department in the delivery of Referral to Treatment Time (RTT) targets. Hold a key role within the department for recruitment in line with UHB Policies and employment law. Support the management team with the planning, organising and management of staff and services to ensure delivery of a safe effective service within resource and clinical governance. Support collegues to manage concerns and complaints in line with UHB policies and procedures. Be required to work with a high level of autonomy and independence using their own initiative, and has significant discretion to work within broad occupational policies. Support with the line management of administrative support staff within the designated area of responsibility. Act as key point of escalation and direct contact, troubleshooting issues which may prevent timely provision of patient care, liaising with Clinical and management colleagues as appropriate; escalating complex or contentious issues. Establish and keep up-to-date information on accurate databases. Be conversant with the operational activities and the performance requirements of the department. Contribute to plans to improve efficiency, support changes of practice and new initiatives and to meet a variety of targets and objectives. Work with Senior Clinicians, Managers and external stakeholders to deliver change. Operationally support the effective delivery of key operational services and targets. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 6 Salary £37,898 to £45,637 a year per annum Contract Fixed term Duration 18 months Working pattern Full-time, Flexible working Reference number 110-AC424-1024 Job locations Pontypridd Cottage Hospital The common Pontypridd CF37 4AL Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification qualification and/or knowledge Essential Qualified to Degree level or equivalent knowledge and experience or training, plus further staff or project management knowledge Knowledge of Therapy RTT Targets, Waiting Lists Desirable An understanding of waiting list management Management/Leadership qualification Experience Essential Experience of working within the NHS Project management experience with demonstrable outcomes Desirable Experience of managing a team of staff Aptitude and abilities Essential Excellent communication skills Keyboard skills with familiarity of Microsoft Office Software e.g. Word, Excel, PowerPoint, Outlook Desirable Ability to speak Welsh Person Specification qualification and/or knowledge Essential Qualified to Degree level or equivalent knowledge and experience or training, plus further staff or project management knowledge Knowledge of Therapy RTT Targets, Waiting Lists Desirable An understanding of waiting list management Management/Leadership qualification Experience Essential Experience of working within the NHS Project management experience with demonstrable outcomes Desirable Experience of managing a team of staff Aptitude and abilities Essential Excellent communication skills Keyboard skills with familiarity of Microsoft Office Software e.g. Word, Excel, PowerPoint, Outlook Desirable Ability to speak Welsh Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cwm Taf Morgannwg University Health Board Address Pontypridd Cottage Hospital The common Pontypridd CF37 4AL Employer's website https://joinctm.wales/ (Opens in a new tab)