The opportunity
We currently have an exciting opportunity for a Claims Technician based in our Glasgow or Manchester office reporting into a Senior Claims Technician. You will be an active member of the Support function with the overall objective of providing effective support.
This is a hybrid role with a minimum of 2 days in the office.
The role
Your responsibilities will include:
:Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
:Incoming telephone calls / resolve queries.
:Email inbox management.
:Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
:Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
:Ensuring time reporting and billing is compliant with internal standards processing and systems.
:Account management support where required including;
:Developing and running management information
:Fund management
:Aged debt tasks.
:Other ad hoc work as required.
About you : Knowledge and Experience
:A willingness to work towards becomingCILA/CII qualified
:Organised and able to self:manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
:Good working knowledge of Word and Excel.
:Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
:Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
:Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
:Thrive in a high:pressured working environment.
:Be driven to meet and exceed targets.
:Flexible with regards to travel which may be required.