BluePool Computer Services Ltd are looking for an IT Support Engineer. We are an IT company based in Doncaster, South Yorkshire and have been established for over 22 years with a customer base across Yorkshire and beyond. We are seeking a dedicated IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong customer service orientation and the ability to troubleshoot various IT issues effectively. The IT Support professional will play a crucial role in ensuring that our technology infrastructure runs smoothly and efficiently. The Role: You will be primarily working as a first line support engineer and will pro-actively monitor, escalate, and pursue outstanding Helpdesk calls to ensure that they are responded to promptly and you are responsible for following through to a resolution to agreed services levels, whilst providing the highest level of customer service. Throughout this process you will ensure customers are kept fully informed of the progress of their Helpdesk calls and they are satisfied with the resolution when completed. You will also be involved in specifying, creating customer sales orders, and ordering new equipment for installation and configuration. You will be primarily based in our office in Doncaster after an initial probationary period there maybe scope for hybrid working. The Candidate: You must be enthusiastic, friendly and have good communication skills and want to get involved with all aspects of the business and have a keen drive to learn new technologies and work with your team to deliver results. You will fit in with a small close-knit team and want to play a key part in achieving goals and targets. You will enjoy working in a company where your contribution is appreciated, and you can see the results of your work having a real impact. There will be numerous development opportunities. Minimum 1 to 2 years experience working in a Helpdesk environment. Good timekeeping. Experience of being the first point of contact for inbound customer calls/emails/messages received into the Helpdesk. Great customer service skills along with a good, confident telephone manner. Someone who thrives on working in a fast-paced environment and can cope with balancing the needs of different customers and prioritised based on severity. Maintains an extremely positive attitude and demonstrates a high attention to detail. Problem/Incident management, and the ability to get to the root cause of issues. Immediately flag major incidents and escalate accordingly. Ability to logically troubleshoot issues and investigate larger issues. Experience with Windows 10/11 and server operating systems. -Experience of Mobile devices Android & IOS Basic Microsoft Office 365 Admin Basic Network Troubleshooting Shows a high standard of spoken & written English to enable good communications with our customers and suppliers. Full driving UK license The Package: Permanent, full-time position 9am - 5pm Monday to Friday Salary:£25,000 - £30,000 per annum 28 days holiday including statutory. Free parking Pension This is an excellent opportunity to work within a company that views its employees as an integral aspect of their success. BluePool is an Equal Opportunities company. Our Values: Our employees are at the heart of our business, working together to offer the highest levels of customer service and support. BluePool are keen to attract individuals that share our commitment and passion for continued growth and unrivalled service excellence. If you feel you can bring added value to our organisation and would like to be a part of our focused and friendly team, please feel free to apply. How to apply: To get in touch, please email your CV and contact details to: Previous applicants need not apply.