* 6 months FTC role in Kettering, Northamptonshire onsite
* 2nd line BAU support engineer or 2nd line Technician on Service Desk
* Active Directory 1st and 2nd line BAU support Immediate start
Job title: 2nd Line Technician, 2nd Line Support engineer, or 2nd line Service desk or 2nd line Desktop support engineer for a BAU 6 months FTCScope: 6 months FTC with immediate start based near Kettering in Northamptonshire with a Salary range of £30,000-£32,500 Job purpose: To work with applications/systems to analyse, diagnose and resolve colleague IT issues raised internally. The role covers colleagues working in the office near Kettering and other site locations across the UK as well as remote or field-based workers. This role is required to provide BAU Support on the Service Desk Main accountabilities and responsibilities: · Provide Tier 2 level IT support, including all issues escalated from Tier 1.· Document incidents using the IT Service Desk ITSM Toolset tracking system, and as required create knowledge-based articles to develop others which increases first contact fix.· Resolve Incidents, issues, and queries using all tools available.· Manage incident...