What we’re looking for:
1. Do you have experience of working with the public in a customer focused environment?
2. Do you have experience of working within a dynamic scheduling environment?
3. Are you able to work as part of a team and on your own initiative?
4. Do you have excellent time management skills and the ability to prioritise your workload and meet tight deadlines?
5. Are you a customer service champion with the passion and drive for excellent customer service?
If so, this role is perfect for you!
Here at Peabody, we have opportunities for two Planning Support Officers to join us on a Permanent and full-time basis at our Pitsea office.
A bit about the role:
As a Planning Support Officer, you will carry out administrative tasks to assist in the delivery of our responsive repairs, and support the PGM planning and operations teams to deliver an effective repairs service.
Some of the key results for the role include:
6. Liaise with residents to make and rearrange appointments and allocate to correct resource.
7. Help to identify escalations/risks with ongoing repairs and assist planning team to resolve.
8. Assist planning team with booking of supervisor visits to properties.
9. Ensure our customers are regularly and clearly communicated with, kept up to date on progress and their expectations managed.
10. Deal with routine enquiries from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes.
You will be required to work from our Pitsea office 4 days per week.
A bit about us:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.
The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.
Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.
We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.
We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.
Here just a few of the benefits for working at Peabody:
11. Flexible and hybrid working (depending on the role)
12. Up to 30 days’ annual holiday plus bank holidays
13. Competitive salaries that are benchmarked regularly against current market rates
14. Two additional paid volunteering days each year
15. Flexible benefits scheme, including family friendly benefits and access to a discount portal
16. 4 x salary life assurance
17. Up to 10% pension contribution