Job Purpose
The Divisional Maintenance Supervisor will support the Division Operations Manager in the technical knowledge, reporting and coordination within the following areas:
* Project work e.g., Hospitality focus, P1’s/P2’s, Focus reports.
* Productivity reporting
* Compliance reporting – PPM management
* Remote technical support – Trade impacting incidents etc
* Spend & Budget control
* Be the technical expert for CANO/Hospitality matters liaising with internal & external customers to drive Divisional results.
* Support the Division with absence cover for AMM’s on an ad-hoc basis.
* Supporting the Division Operations Manager managing store escalations, supporting with communications with the ACM as a secondary line of contact.
* Be line manager for the divisional allocated lighting team colleagues for holidays, absence and first line manager duties liaising with the National Small Works Manager.
* All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.
Key Accountabilities
Safety
* Always comply with the company Health and Safety Policy.
* Complete all mandatory online training and Evolve modules.
* Ensure that compliance documentation is always completed and up to date highlighting any concerns across Division to DOM
People
* To ensure company policies and practises are followed and delivered consistently.
* To ensure people performance is optimised.
* Attend / hold meetings with your line manager and direct reports to ensure effective cascade of all City communications and ways of working.
* Attend training courses as and where necessary and to ensure personal job skills keep pace
* with technical developments.
* Support the Divisional Operations Manager on all technical, people and FM process issues.
* Provide cover for the Area Maintenance Manager during times of absence, and meetings, if requested.
Excellence
* Prioritise workload in line with divisional priorities to achieve agreed timescales and response times.
* Identify non-repairable faults in plant and machinery and promptly advise Divisional Operations/AMM’s of findings, with recommendations regarding suitable replacement.
* Advise Divisional Operations Manager of any repair and maintenance issues arising from CANO/Hospitality report to ensure supplier/technicians actions are recorded.
* Carry out surveys and complete reports as required by Divisional Operations Manager.
* Always represent the company in a professional manner and develop a good working relationship with City and customer employees
* Work with company and customer employees to ensure laid-down standards of quality are maintained at all times
* Monitor and report/update Mercury system including live job updates and resource availability
Integrity
* Ensure reports are produced in timely, professional & confidential manner
* Follow and support spend & budget control processes for the Division, ensuring that all costs are agreed, validated, and approved as required
* Communications to business & client is professional and accurate ensuring only relevant information cascaded
Financial Responsibility
* This role is responsible for logging material spending and purchasing and supporting the Line Manager to ensure best value from 3rd party contractors
People Responsibility
* The Divisional Maintenance Supervisor is responsible for the direct line management of the lighting team liaising with the National Small Works Manager, along with the responsibilities of a regional team in the absence of an AMM whilst covering on an ad-hoc basis.
Knowledge, Skills and Abilities
* Educated to GCSE / Standard Grade level as a minimum, NVQ Level 3/City and guilds 236 / Part 1 + 2 or equivalent in electrical installation/Maintenance.
* City and Guilds 18th edition
* 3 phase electrics and its applications
* Ability to advise/support on a wide range of electrical and mechanical equipment, e.g. commercial ovens, dishwashers, and microwaves
* Quality of repairs and maintenance
* Speed and efficiency of work within Excel, Word and other systems required
* Maintenance of the Health and Safety policy
* Client and City colleague relationships and feedback