Our well-established and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position.
Job Description, Hours and Person Spec.
Monday - Friday 8.45 - 5.30 (1hr for lunch)
* £25k depending on the person, would look at going to £26k for someone with experience
* Must drive
* IT skills (Microsoft Office, Outlook, database management, CRMs)
* Problem-solving skills
* Personable
* Office-based only
Duties and Responsibilities
* Processing contracts and finance documents
* Speaking to customers and obtaining proof of ID and address
* Answering customer queries and managing the telephones (answering customer calls / transferring people)
* Using multiple systems
* Looking after in-life customer queries
* Chasing suppliers for updates and information / data
* Telephone-based - ability to handle high call volumes and liaising with finance companies
* Guiding customers through their document signing journey
* Dealing with challenging customers on the telephone (for example, if their order is delayed or cannot be delivered on time)
* Ability to handle difficult customers; for example, if a delivery fails, customers can be left with no transport
Customer Service
* Monday - Friday
* 8.45 - 5.30 (1hr for lunch)
* Gym membership
* 28 holidays (including bank holidays)
* Must be able to drive and have no more than 6 points on licence.
Key Qualities:
* High attention to detail
* Robust
* Ability to use Outlook and multiple web-based systems at one time
* Ability to multi-task
* Work under pressure
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