Call Handler - Hybrid Working - Leeds Dock £23K per year (self-progression scheme available) Fantastic location just a 15-minute walk from the train station. A clear progression structure, to support with your personal and professional development within Customer Service. Influence product decisions and feel valued for your opinions. Enjoy a social, bubbly, and outgoing team environment. Comprehensive onboarding plan to ensure your success. Monthly onsite activities with exciting prizes. Hours: 2-week rotation Week 1: 8am - 4pm Week 2: 12pm - 8pm The role of Call Handler - Hybrid Working: Efficiently handle a high volume of incoming phone calls and email correspondence. Create a personal and respectful experience for each customer. Troubleshoot any customer issues regarding orders and assembly guides. Keep customers informed throughout the process. Assist with Trustpilot reviews. The ideal Call Handler - Hybrid Working: Clear and professional phone manner. A friendly and positive attitude. Experience in a fast-paced environment. Previous customer service experience, preferably in phone and email communication.