Location Larkhill About the job Job summary Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe Job description This position is advertised at 37 hours per week. This is an exciting opportunity to join the Defence Infrastructure Organisation which is a business unit within the MoD. Working to the Future Defence Infrastructure Services (FDIS) contract. FDIS incorporates three key principles of Excellent Performance from Suppliers and DIO, Empathetic handling of Customer and Families and Improved Customer Communications. The post of Housing Estate Manager is multifaceted and necessitates tasks carried out at both the desktop and on the MoD Estate. The successful candidate will be a motivated, self starter who is able to manage and prioritise workloads according to contract deliverables and risk based analysis and to establish relationships with a wide range of stakeholders. Strong interpersonal skills to build relationships that promote collaboration between a range of stakeholders that support continual improvement. Forward thinking, ability to see the bigger picture with an awareness of sustainability concepts, able to produce novel ideas that contribute to the 'lived experience'. An awareness of contract compliance principles that drive performance results and a determination to change and improve especially when difficult situations arise. Demonstrate a personal dedication to the DIO Guiding Principles and 'Safety First' value. Person specification Contract deliverables assurance both on and off the Estate: Stakeholder engagement. Management of a billable works programme that promotes improvement and encourages novel ideas that improve the 'lived experience'. Resolution of complaints and Parliamentary enquiries that delivers perceptive customer service and promotes challenge of the status quo. In occupation queries and working with supply chain partners to resolve difficulties. Identification of supply chain capability gaps and drive to develop innovative ways of working. Ensure local compliance with legislative and mandatory requirement Desirable Experience & Skills: Experience in fast paced housing environment desirable.Licences: Full UK licence required due to travel to housing estates and individual properties, full responsibilities of the post cannot be achieved without this. Behaviours We'll assess you against these behaviours during the selection process: Leadership Working Together Seeing the Big Picture Delivering at Pace Making Effective Decisions Managing a Quality Service We only ask for evidence of these behaviours on your application form: Leadership Working Together Seeing the Big Picture Benefits Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Hybrid working practices including working from home. Flexible working available after 6 months probation period. Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer. 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service. Enhanced Parental Leave. Employee Assistance Programme to support your well-being Please see Benefits link for more info: Civilian Discover My Benefits (mod.gov.uk) Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. At application you will be assessed against the following behaviours: Leadership Working Together Seeing the Big Picture At interview you will be assessed against the above PLUS the following behaviours: Delivering at pace Managing a Quality Service Making effective decisions Application sifting is scheduled to take place on week commencing: 17th March 2025 following advert closure. Interviews will be face to face and will be conducted week commencing: 24th March 2025. A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. Candidate will be required to show photographic ID before the interview to confirm their identity. MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name :Kerry Taylor Email :kerry.taylor761mod.gov.uk Recruitment team Email :DBSCivPers-ResourcingTeam3mod.gov.uk Further information Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: infocsc.gov.uk. Attachments Candidate Information Opens in new window (docx, 31kB) DIO Candidate Information Opens in new window (pdf, 1963kB) Defence Civil Servant Offer Opens in new window (pdf, 1562kB)