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Deputy Practice Manager Forest View Health, Treorchy
Client: GP Practice in Wales
Location: Treorchy, United Kingdom
Job Category: -
EU work permit required: Yes
Job Reference: 8bd32ac6d45a
Job Views: 9
Posted: 23.01.2025
Expiry Date: 09.03.2025
Job Description:
Job summary
Forest View Medical Centre is looking for an enthusiastic and motivated individual to join our management team as Assistant Practice Manager. Working full time, across 3 sites, the ideal candidate will have had managerial experience in the healthcare sector or similar patient, customer-facing industries.
The successful candidate will have excellent interpersonal and leadership skills, be team-focused, compassionate, and will foster excellent team working and share our values and ethos. Training and mentorship in the role will be provided.
Main duties of the job
To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensuring the practice complies with HEIW regulations.
About us
We are a patient-focused team committed to delivering excellent care to our list size of circa 16,000 patients. A friendly and supportive training practice, with 6 GP Partners, 8 Salaried GPs, 4 Nurses, 3 Health Care Assistants, a Mental Health Practitioner, and 2 Pharmacists - we deliver care using a multi-disciplinary approach.
The practice operates across 3 sites in Treorchy and Tre Herbert within the North Rhondda Cluster and actively participates in local initiatives to promote a healthy lifestyle. The practice is keen to support the professional development of individuals and recognises the need to offer opportunities for learning for both clinical and non-clinical staff.
Job Responsibilities
The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
1. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
2. Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure
3. Overseeing the administrative elements of QIF, liaising with GPs, nursing staff and administrators
4. Implementing systems to ensure compliance with HEIW regulations and standards
5. Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
6. Acting as the lead for recruitment including pre-employment checks and DBS
7. Evaluating, organising and overseeing the staff induction programme
8. Implementing and embedding an effective staff appraisal process
9. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
10. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
11. Leading the management of the clinical system, always ensuring IT security and IG compliance and responding to and resolving all local IT issues
12. Actively encouraging and promoting the use of patient online services
13. Updating and acting as the focal point for the practice website and social media sites
14. Guiding staff and developing searches and audits on the clinical system
15. Reviewing and updating clinical templates ensuring they relate to current practice
16. Marketing the practice appropriately to ensure patient population is stable or increasing
17. Managing contracts for and highlighting issues with services, cleaning, gardening, window cleaning etc.
18. Guiding the team to reach QIF targets (supported by the nursing and administrative leads)
19. Ensuring the staff implement the practice-wide approach to the management of all patient services matters
20. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
Secondary Responsibilities
1. Deputise for the Practice Manager
2. Lead the management of the Patient Participation Group
3. Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
4. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
5. Monitor and disseminate information on safety alerts and other pertinent information
6. Support the overall practice clinical governance framework, submitting reports for enhanced services and other reporting requirements
7. Guide the team to reach QIF targets, supported by the nursing and administrative leads
8. Brief clinicians on performance levels, advising actions to ensure high achievement across all QIF areas
9. Maintain the significant event database, providing advice to staff and briefing the team at meetings as required
10. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
11. Develop, implement and embed the practice audit programme, in conjunction with the lead nurse
12. Support the Practice Manager in the reviewing and updating of practice policies and procedures
13. Support the practice and management team with continuous improvement and change initiatives
Person Specification
Qualifications
Essential
* Good standard of education with excellent literacy and numeracy skills. Educated to A-level/equivalent or higher with relevant experience.
Desirable
* Leadership and/or management qualification. AMSPAR qualification.
Experience
Essential
* Experience of working with the general public. Experience of working in a healthcare/retail/service-based setting.
Desirable
* Experience of managing multidisciplinary teams. Experience of performance management, including appraisal writing, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. NHS/Primary Care general practice experience. Relevant health and safety experience.
ADDITIONAL CRITERIA
Essential
* Ability to recognise opportunities to enhance service delivery. Excellent communication skills (written, oral and presenting). Strong IT skills (generic). Excellent leadership skills. Strategic thinker and negotiator. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Effective time management (planning and organising). Ability to network and build relationships. Proven problem solving and analytical skills. Ability to implement and embed policy and procedure. Ability to motivate and train staff.
Desirable
* EMIS user skills.
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