Logistics Product Manager | E-commerce | West Midlands | £55k
Location: Midlands
Contract Type: Permanent / Full-time
Hours: Monday-Friday
Zachary Daniels are excited to be partnering with a business with global presence. We are looking for a Logistics Product Manager to support the e-commerce operation.
About the Role:
We are looking for a Logistics Product Manager to lead the development of the international product portfolio. This role will be pivotal in driving growth and innovation by collaborating across multiple functions to deliver high-quality, competitive products and services. You'll work closely with teams across the business to ensure international offerings meet customer needs and remain at the forefront of the industry.
Key Responsibilities:
1. Product Development & Strategy:
Oversee the development of international products, ensuring they meet customer needs and operational objectives.
Identify new product opportunities (B2C, B2B, C2X) through market research, customer insights, and competitive analysis.
Develop product specifications, pricing strategies, and requirements in partnership with functional teams across the business.
Continuously improve product fulfillment strategies to enhance customer satisfaction and loyalty.
2. Collaboration & Stakeholder Engagement:
Work cross-functionally with IT, Operations, Commercial, and Customer Service to align product strategies and drive successful outcomes.
Provide insights and expertise on customer needs to inform new product or service development.
Manage relationships with both internal and external stakeholders, influencing key decision-makers at all levels.
3. Market Analysis & Innovation:
Stay informed on market trends, competitor offerings, and industry best practices to ensure our products remain competitive.
Benchmark product performance against competitors and regulatory requirements, driving innovation and operational improvements.
Build strong relationships with strategic partners to enhance and expand our international product offerings.
4. Lifecycle Management:
Oversee the entire product lifecycle, from ideation to post-launch, ensuring that products meet customer expectations and operational requirements.
Collaborate with leadership to create and execute a roadmap for the international product portfolio.
Ensure compliance with SLA agreements, standard operating procedures (SOPs), and contractual obligations.
5. Continuous Improvement:
Monitor product success, gather customer feedback, and identify opportunities for improvement or new feature development.
Leverage data and insights to refine products and make recommendations for new features or enhancements.
6. Commercial Support:
Assist the commercial team with customer tenders, pitches, and new business opportunities, ensuring that product solutions are tailored to meet client needs.
Analyze the commercial performance of products (pre and post-launch) to drive customer acquisition, retention, and profitability.
The Ideal Candidate Will Have:
Experience:
1. At least 5 years of experience in product management, ideally within international or eCommerce products.
2. Proven track record in product development, strategy implementation, and product lifecycle management.
3. Experience in consumer-focused product development and delivery, particularly in dynamic and fast-paced industries.
Skills & Competencies:
1. Strong problem-solving and analytical skills, with the ability to develop innovative solutions to complex challenges.
2. Exceptional stakeholder management capabilities, with a proven ability to influence decision-makers at all levels.
3. Strong collaboration skills, able to work effectively with cross-functional teams.
4. Knowledge of Salesforce (preferred) or other CRM/product management tools.
Additional Requirements:
1. Knowledge of international logistics and parcel management systems is highly desirable.
2. Experience with IT/Operations integration for product development is an advantage.
3. An innovative mindset, always looking for ways to improve products and processes based on market trends and customer feedback.
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