* To ensure all guests are attendedto promptly and efficiently in the most professional way andwithout delay.
* Check that details of regularguests are updated using Guest History.
* Ensureall diary events flags and specials areactioned.
* Check and pass on all guest mailmessages and parcels promptly.
* To liaiseclosely with Housekeeping on information relating to rooms and lostproperty.
* To be fully aware of daily worksheetand ensure this form is used.
* To ensure guestregistration forms are completed correctly then the computer isupdated accordingly.
* Ensure all accountpostings are accurate and necessary paperworkproduced.
* Ensure an accurate cashiering balanceis performed at the completion ofshifts.
* Ensure security procedures aremaintained according to policy.
* CompleteExpress Check out envelopes.
* Ensure securityboxes are maintained and run within securityprocedures.
* Report any safety hazards in thearea.
* All complaints to be handled promptly andefficiently.
* Attend and participate in meetingsand training sessions provided.
* Any otherduties requested by the Night Manager.
* Ensurethe correct welcome is given to allcallers.
* Ensure the correct welcome is given toall guests.
* Guest Valet Parking ifrequired.
* Complete all audit tasks as specifiedby the Night Auditors checklist.
* To answer aspromptly as possible all incoming calls.
* Ensurereports are distributed.
* Ensure all cash andcredit is handled with related paperwork.
* Toassist every staff member with his/her inquiry and to seekassistance if the answer is not known.
* Processwakeup calls.
* Ensure necessary handover ofinformation is passed on to the oncomingshift.
* Ensure any failures or inconsistenciesnoticed during shift are reported to the NightManager.
* Demonstrate competency in all dutiesas required for the position as outlined in the relevant Award /Agreement /Contract.
RemoteWork :
No
EmploymentType :
Fulltime